Topic: Grievance redressal
Consumer Grievance Redressal in India: History, Framework and Mechanism
Consumer grievance redressal involves processes that allow consumers to resolve complaints against businesses. In India, the framework for consumer protection has evolved. The enactment of the Consumer Protection...
MEITY Grievance Appellate Committees
The IT Rules of 2021 say that Social Media Companies such as Facebook should compulsorily appoint Grievance officers. These officers should be from India. They will oversee the...
Convergence of Ride-hailing platforms in National Consumer Helpline
Ride-hailing companies such as Ola and Uber were directed by the Department of Consumer Affairs (DoCA) to become convergence partners in the National Consumer Helpline (NCH). What is...
Punjab Prison Rules, 2021
The Punjab Cabinet recently approved Punjab Prison Rules, 2021. These rules were approved under the Prison Act, 1894. Background The Punjab Jail Manual of 1996 has become archaic....
National Commission for Women: WhatsApp Number for Pregnant Women
The National Commission for Women recently launched the WhatsApp number for pregnant women. The helpline number is 9354954224. It is a “message only” helpline number. It will provide...
PRAGATI
The Prime Minister Narendra Modi recently chaired the 33rd PRGATI interaction. During the meeting, projects worth of Rs 1.41 lakh crores were reviewed. These projects were taken up...
JK-IGRAMS: New Grievance Redress System unveiled in J&K
The Lieutenant-Governor (L-G) of Jammu and Kashmir has launched the ‘Jammu and Kashmir- Integrated Grievance Redress and Monitoring System'(JK-IGRAMS). Key Points The system will create an interface with...
Facts Box: Spandan Campaign of Chhattisgarh
The Chhattisgarh Government recently launched Spandan Campaign. The campaign aimed to contain fratricide and suicide involving police personnel. Highlights Under the campaign, the superintendents of police associated with...
Technology Platform called CHAMPIONS launched by PM Modi
On June 1, 2020, the Prime Minister Narendra Modi launched technology platform called CHAMPIONS. CHAMPIONS Stand for Creation and Harmonious Application of Modern Processes for Increasing the Output...
DARPG: National Monitoring Dashboard launched
On April 1, 2020, the Minister of State for Personnel and Public Grievances Dr Jitendra Singh launched the National Monitoring Dashboard on COVID-19. The dashboard is to be...
Portal Santusht launched: To implement policies of Labour Ministry at grass root level
The Portal Santusht is an Implementation Monitoring Cell that was launched by the Ministry of Lobour and Employment in January 2020. The portal addresses delivery of public services,...
