Grievance redressal

Consumer Grievance Redressal in India: History, Framework and Mechanism

Consumer grievance redressal involves processes that allow consumers to resolve complaints against businesses. In India, the framework for consumer protection has evolved. The enactment of the Consumer Protection Act, 2019 marked a critical development in this area. Historical Context Consumer ..

MEITY Grievance Appellate Committees

The IT Rules of 2021 say that Social Media Companies such as Facebook should compulsorily appoint Grievance officers. These officers should be from India. They will oversee the complaints made by social media users. Now the Ministry of Electronics and ..

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Convergence of Ride-hailing platforms in National Consumer Helpline

Ride-hailing companies such as Ola and Uber were directed by the Department of Consumer Affairs (DoCA) to become convergence partners in the National Consumer Helpline (NCH). What is the need for convergence? Converges ensures better grievance redressal for consumers. It ..

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Punjab Prison Rules, 2021

The Punjab Cabinet recently approved Punjab Prison Rules, 2021. These rules were approved under the Prison Act, 1894. Background The Punjab Jail Manual of 1996 has become archaic. There is a need to update it in the changed scenario of ..

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National Commission for Women: WhatsApp Number for Pregnant Women

The National Commission for Women recently launched the WhatsApp number for pregnant women. The helpline number is 9354954224. It is a “message only” helpline number. It will provide round the clock medical assistance to expectant mothers all over the country. ..

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PRAGATI

The Prime Minister Narendra Modi recently chaired the 33rd PRGATI interaction. During the meeting, projects worth of Rs 1.41 lakh crores were reviewed. These projects were taken up by DPIIT, Ministry of Railways, Power Minister and Ministry of Road, Transport ..

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JK-IGRAMS: New Grievance Redress System unveiled in J&K

The Lieutenant-Governor (L-G) of Jammu and Kashmir has launched the ‘Jammu and Kashmir- Integrated Grievance Redress and Monitoring System'(JK-IGRAMS). Key Points The system will create an interface with the public. It will focus on governance issues in the Union Territory. ..

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Facts Box: Spandan Campaign of Chhattisgarh

The Chhattisgarh Government recently launched Spandan Campaign. The campaign aimed to contain fratricide and suicide involving police personnel. Highlights Under the campaign, the superintendents of police associated with the Chhattisgarh Government will start a parade in their districts every Friday. ..

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