Whatsapp Quiz

Notes:
Telangana government has launched MeeSeva on WhatsApp to improve access and convenience for government-to-citizen (G2C) services across nearly 40 departments. The service uses an Artificial Intelligence (AI)-driven conversational platform to allow citizens to access services through a simple chat interface. More than 580 government-to-citizen services can now be accessed through WhatsApp as part of efforts to bring governance closer to people using technology. This WhatsApp facility supplements the existing network of 5,000 MeeSeva service centres across Telangana. Citizens can send ‘Hi’ to WhatsApp number 80969 58096 to apply for certificates, pay utility bills and property tax, remit police challans, track applications, receive updates and download documents.

Notes:
Andhra Pradesh expanded its WhatsApp Governance platform ‘Mana Mitra’ to offer 738 citizen services across 36 departments. Mana Mitra is India’s first WhatsApp-based governance platform, launched in January 2025 to deliver public services digitally. Citizens access services by messaging 9552300009, using a menu-driven chatbot for education, revenue, RTC, endowments, tourism, taxes, and more. Certificates like income, caste, and hall tickets are delivered digitally with QR code verification for authenticity. The platform integrates a real-time governance dashboard to track requests and service delivery.

Notes:
Andhra Pradesh launched ‘Mana Mitra’, India’s first WhatsApp-based governance platform. It provides 161 civil services, making government services easily accessible. Citizens can avail public services directly via WhatsApp, enhancing digital governance. Developed in collaboration with Meta, the platform marks a major innovation in service delivery. More services will be added in the future to further improve accessibility.

Notes:
Andhra Pradesh launched ‘Mana Mitra’ with Meta to offer governance via WhatsApp. Minister Nara Lokesh initiated the service to bring government services directly to citizens. 161 civil services are available in the first phase, expanding to 360 in the second. An official WhatsApp number, 9552300009, has been assigned for access. 36 government departments are connected to the platform. Certificates come with QR codes linking to the AP government website to prevent fraud. Blockchain technology and AI-powered bots will be integrated in the next phase. The initiative aims to make governance seamless and accessible.

Notes:
Hong Kong’s government banned apps like WhatsApp, WeChat, and Google Drive on official computers to boost cybersecurity. This step addresses low cybersecurity awareness in the territory. Civil servants can still use these apps on personal devices, but not on government systems. The ban highlights Hong Kong’s commitment to protecting sensitive information and data integrity. This move sets an example for other regions to focus on cybersecurity.

Notes:
WhatsApp Banking Services was launched recently by the India Post Payments Bank in collaboration with Airtel.
It enables the IPPB customers to access banking service from their mobile phone. The Airtel-IPPB WhatsApp Banking solution aims to provide multi-language support.

Notes:
व्हाट्सएप बैंकिंग सेवाओं को हाल ही में इंडिया पोस्ट पेमेंट्स बैंक ने एयरटेल के सहयोग से लॉन्च किया। यह IPPB ग्राहकों को अपने मोबाइल फोन से बैंकिंग सेवा का उपयोग करने में सक्षम बनाता है। एयरटेल-IPPB व्हाट्सएप बैंकिंग समाधान का उद्देश्य बहु-भाषा समर्थन प्रदान करना है।

Notes:
The Delhi Commission for Protection of Child Rights (DCPCR) launched its WhatsApp chatbot for more effective interaction.
The chatbot will be used for complaint registration, searching information, and tracking complaint status. It will be used by the commission for nudge-based awareness communications to children, women, Anganwadi workers, etc.

Notes:
The Industries department of the Kerala government has launched a facility for entrepreneurs to submit their complaints or seek redressals using the WhatsApp platform.
Under this facility, the complaint message will be attended to in 10 minutes and the complaints are expected to be settled within seven days. This is a temporary set-up until the statutory grievance settlement mechanism comes into effect.

Notes:
WhatsApp India head Abhijit Bose and Meta India’s director of public policy Rajiv Aggarwal have left the company, less than two weeks after the departure of Meta India’s country head Ajit Mohan.