Airtel-IPPB WhatsApp Banking Services

April 1, 2023

India Post Payments Bank (IPPB) and Bharti Airtel have partnered to launch banking services through WhatsApp for their customers in India. This joint statement was released on March 31st, 2023. In this article, we will explore what IPPB is, what services customers can avail through WhatsApp banking, and what the partnership with Bharti Airtel means for customers.

What is IPPB?

IPPB (India Post Payments Bank) is a division of India Post that comes under the aegis of the Department of Post, which comes under the Union Ministry of Communications. It was opened in 2018 and has more than 6 crore customers as of January 2022.

IPPB Partnership with Bharti Airtel

The partnership between IPPB and Bharti Airtel will enable IPPB customers to connect with the bank on WhatsApp and easily avail of a range of banking services. The partnership is aimed at driving digital and financial inclusion in India.

Services Available through WhatsApp Banking

Through WhatsApp Banking, IPPB customers can now access banking services on their preferred messaging app. Customers can easily make service requests, locate the nearest Post Office, and perform a range of other banking services through the WhatsApp channel. This includes checking account balance, viewing mini statements, and transferring funds.

Multi-Language Support

Airtel-IPPB WhatsApp Banking is also working on building multi-language support. This will improve customer experience, especially for those in rural regions of India. The goal of this multi-language support is to make banking services more accessible to customers, regardless of language barriers.

Interactive Customer Support Agent

IPPB and Airtel IQ are working towards integrating a live interactive customer support agent in WhatsApp. The support agent will provide round-the-clock assistance for the customers, enabling them to get quick resolutions for their queries. This will add a new level of convenience for customers who need help with their banking needs.

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