TRAI Revamps MyCall App for Call Quality Assessment

The Telecom Regulatory Authority of India (TRAI) launched a revamped version of its MyCall mobile application on 3 August 2026. The application allows telecom consumers to rate voice-call quality in real time and to report technical issues linked to call performance.

MyCall App and Telecom Quality of Service

TRAI MyCall is a consumer feedback application used for voice-call quality assessment in the telecom sector. The app combines user feedback with network-related parameters to support service quality monitoring for Telecom Service Providers (TSPs) and TRAI.

• The app records call ratings on a 1 to 5 star scale after a call ends.
• The app allows users to report call drops, echo, audio delay, cross-connection, voice breaking, one-way audio, and delayed call connection.
• The feedback is shared in anonymised form with Telecom Service Providers and TRAI.

Technical Features of the Revamped App

The updated MyCall app includes multilingual support, feedback history, and coverage test options. The application is currently available for Android devices, while TRAI is in discussions with Apple for availability on the App Store.

• The app uses a pop-up prompt after a call ends for instant user rating.
• The app provides a coverage test feature for users.
• The app stores feedback history for later review by the user.

TRAI and Telecom Service Monitoring

TRAI is the statutory regulator for telecommunications in India under the Telecom Regulatory Authority of India Act, 1997. The authority issues regulations and quality-of-service frameworks for telecom networks and service providers. TRAI Chairman Anil Kumar Lahoti stated on 3 August 2026 that the feedback would help service providers identify network deficiencies and improve customer satisfaction. The collected data will not be used for punitive action against telecom operators.

Important Facts for Exams

• TRAI stands for Telecom Regulatory Authority of India.
• TRAI was established under the Telecom Regulatory Authority of India Act, 1997.
• MyCall is a consumer-facing mobile application for voice-call quality feedback.
• Telecom Service Providers are commonly abbreviated as TSPs in telecom regulation.