Government launches chatbot loaded AirSewa digital platform for air passengers

Union Civil Aviation Ministry launched the upgraded version of AirSewa 2.0 web portal and mobile app in New Delhi. The major improvements in upgraded version of web portal include features such as secure sign-up and log-in with social media, chatbot for travellers support, improved grievance management including social media grievances.

Upgraded AirSewa 2.0

The upgraded version of AirSewa operates through interactive web portal as well as through mobile app for both Android and iOS platforms. It will offer passengers convenient and hassle-free air travel experience. It will allow flyers to register their complaints through social media using hashtag (#) AirSewa. It will provide all required information about flights operating from various airports across country including real-time flight status and details of flight schedule. It will provide all facilities and services including assistance to disabled or unaccompanied minor that are available at airports across India. It will also help capture air travellers’ feedback for policy interventions.


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