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The AI enabled MyGov Corona Helpdesk has won two awards under the categories of Best Innovation at the Global Leadership Summit and festival of AI and Emerging Technology. The festival is held in London annually MyGov Corona Helpdesk The MyGov Corona Helpdesk is an Artificial Intelligence (AI) based chatbot. It provides timely updates to the ..
In light of the ongoing COVID-19 scare, WhatsApp is planning to launch new features to enable the verification of forwarded messages. ‘Search Message’ Feature WhatsApp is in plans to launch a new feature to help users verify the authenticity of forwarded messages, called the ‘Search Message’ feature. Forwarded messages will bear a search icon using ..
The Andhra Bank has partnered with Floatbot to offer an Artificial Intelligence-powered virtual assistant for online banking users. The AI chatbot named “ABHi” – made by Floatbot – is integrated with Core Banking Servers (CBS) of Andhra Bank and will automate customer support for 5 crore Andhra Bank account holders. This AI chatbot solution can ..
Bharti AXA General Insurance, a private non-life insurer has collaborated with financial marketplace Wishfin’s insurance arm Wishpolicy, to offer two-wheeler insurance to customers via WhatsApp. This service option is an instant and additional customer service option for policyholders, apart from Bharti AXA General Insurance’s multiple channels, including its network of branches, customer care and contact ..
The Kerala State Police claimed to have created history by becoming one of the world’s first and the very first police force in India to induct humanoid robots called ‘KP-Bot’. KP-Bot is designed to provide round-the-clock service, involving public interface and front office administration and overcome human limitations to avoid, to the extent possible, human ..
The Indian Railway Catering and Tourism Corporation (IRCTC) has launched an Artificial Intelligence (AI) powered chatbot– Ask Disha (Digital Interaction to Seek Help Anytime) to answer customer queries pertaining to various services offered by IRCTC. It is a first-of-its-kind initiative, which is jointly developed and initiated by IRCTC and CoRover Pvt. Ltd. With this, IRCTC ..
The HDFC Life Insurance Company has launched ‘Neo’, that uses artificial intelligence for customer service. This is the second bot put in operation by HDFC Life, after the launch of SPOK, which was an email bot to answer customer queries. The Neo bot will be available 24/7 and has the capability to authenticate customers and ..