11. Which ministry has adopted an AI-enabled National Consumer Helpline (NCH) to improve grievance redressal?
[A] Ministry of Home Affairs
[B] Ministry of Consumer Affairs
[C] Ministry of Agriculture
[D] Ministry of Cooperation
Show Answer
Correct Answer: B [Ministry of Consumer Affairs]
Notes:
The National Consumer Helpline (NCH), under the Ministry of Consumer Affairs, has adopted an AI-driven system for sector-wise grievance analysis. The number of calls received has grown from 12,553 in Dec 2015 to 1,55,138 in Dec 2024. Monthly complaints registered have increased from 37,062 in 2017 to 1,12,468 in 2024. Grievance disposal time has reduced from 66.26 days in 2023 to 48 days in 2024. 1,038 companies have become convergence partners to resolve issues faster. Success stories from sectors like e-commerce, broadband, and banking show improved grievance resolution, boosting consumer trust.
12. Which bank became the first Indian bank to implement compliance for the Digital Personal Data Protection Act 2023?
[A] Axis Bank
[B] HDFC Bank
[C] UCO Bank
[D] ICICI Bank
Show Answer
Correct Answer: A [Axis Bank]
Notes:
Axis Bank became the first Indian bank to implement compliance for the Digital Personal Data Protection Act (DPDP Act) 2023 in partnership with Privy by IDfy. The DPDP Act 2023 sets new standards for data protection and accountability. It requires privacy notices in 22 languages, maintaining consent records, obtaining parental consent for minors, and reporting privacy breaches. The initiative reflects Axis Bank’s commitment to customer privacy, ethics, and transparency.
13. Which institution has launched the ‘One Man Office’ initiative for enhanced digital services?
[A] Life insurance corporation (LIC)
[B] Reserve Bank of India (RBI)
[C] State Bank of India (SBI)
[D] National Bank for Agriculture and Rural Development (NABARD)
Show Answer
Correct Answer: A [Life insurance corporation (LIC)]
Notes:
LIC launched the ‘One Man Office’ (OMO) initiative on February 17, 2025. It is a digital initiative to enhance LIC agents’ efficiency with 24×7 digital services. The initiative aligns with LIC’s vision of ‘Insurance for All by 2047.’ It provides online tools for policy sales, customer service, and business management. LIC aims to make its agents independent and productive through digital transformation. The initiative eliminates the need for a traditional office setup. It benefits both policyholders and LIC by integrating technology into insurance services.
14. What is the theme of Financial Literacy Week (FLW) 2025 launched by Reserve Bank of India?
[A] Financial Inclusion for All
[B] Digital Finance: The Future
[C] Financial Literacy: Women’s Prosperity
[D] Smart Investments for Growth
Show Answer
Correct Answer: C [Financial Literacy: Women’s Prosperity]
Notes:
The Reserve Bank of India (RBI) launched the 10th Financial Literacy Week (FLW) 2025 with the theme “Financial Literacy: Women’s Prosperity.” The event will be observed from February 24 to 28, 2025. RBI Governor Sanjay Malhotra inaugurated the event, emphasizing women’s role in inclusive and sustained economic growth. RBI planned multimedia campaigns to promote financial literacy for women. Banks were encouraged to conduct awareness activities. The initiative aligns with RBI’s goal of financial inclusion and gender equality in economic participation.
15. Which ministry has reclassified Barytes, Feldspar, Mica, and Quartz as major minerals?
[A] Ministry of Environment, Forest, and Climate Change
[B] Ministry of Mines
[C] Ministry of Petroleum and Natural Gas
[D] Ministry of Power
Show Answer
Correct Answer: B [Ministry of Mines]
Notes:
The Ministry of Mines reclassified Barytes, Feldspar, Mica, and Quartz as major minerals through a gazette notification. Major minerals are regulated by the Central Government under the MMDR Act, 1957 and have high economic and strategic significance. These minerals are now governed by the Indian Bureau of Mines (IBM) with a lease period of up to 50 years and revenue accruing to state governments.
16. Who has been appointed Principal Secretary-2 to Prime Minister Narendra Modi?
[A] Shaktikanta Das
[B] Sanjeev Sanyal
[C] Agrim Kaushal
[D] Shamika Ravi
Show Answer
Correct Answer: A [Shaktikanta Das]
Notes:
Former RBI Governor Shaktikanta Das has been appointed Principal Secretary-2 to Prime Minister Narendra Modi. His selection was approved by the Appointments Committee of the Cabinet. He is a 1980-batch IAS officer from the Tamil Nadu cadre. His tenure will last until the Prime Minister’s term ends or until further orders.
17. Which organization has launched India’s First Solar Soundbox for merchants?
[A] Amazon
[B] Google Pay
[C] PhonePe
[D] Paytm
Show Answer
Correct Answer: D [Paytm]
Notes:
Paytm launched ‘Paytm Solar Soundbox’, India’s first solar-powered payment soundbox for merchants. The device charges quickly with minimal sunlight and provides full-day power for uninterrupted payments. It is a Made in India product and an eco-friendly solution using low-cost alternative energy. It is designed for rural and remote areas with electricity shortages, ensuring digital inclusion. The initiative supports small shop owners, promotes financial inclusion, and encourages sustainable practices across India.
18. Who has been appointed as the chairman of Securities and Exchange Board of India (SEBI) in February 2025?
[A] Tuhin Kanta Pandey
[B] Mani Shankar
[C] Jitendra Kumar
[D] Balbeer Singh
Show Answer
Correct Answer: A [Tuhin Kanta Pandey]
Notes:
Tuhin Kanta Pandey, currently Finance and Revenue Secretary, replaces Madhabi Puri Buch as SEBI Chairman after her term ends on February 28, 2025. The Appointments Committee of the Cabinet, chaired by PM Modi, approved his appointment for three years or until further orders. A 1987-batch IAS officer from Odisha cadre, Pandey served as Department of Investment and Public Asset Management (DIPAM) Secretary from 2019 and became Finance Secretary in September 2024. He played a key role in Air India’s sale and LIC’s public listing.
19. Which organization has launched a new AI assistant called Dragon Copilot for healthcare?
[A] Amazon
[B] Google
[C] Microsoft
[D] Meta
Show Answer
Correct Answer: C [Microsoft]
Notes:
Microsoft has launched a new AI assistant called Dragon Copilot for healthcare. It is part of Microsoft Cloud for Healthcare and helps doctors with clinical documentation. It transcribes clinical notes, drafts paperwork, and searches medical sources. It integrates with Dragon Medical One (DMO) and DAX for speech recognition. It allows voice-to-text transcription, AI-generated notes, and medical searches. It automates tasks like referral letters, visit summaries, and clinical evidence documentation.
20. Which city has been proposed for the establishment of India’s first integrated API, Green Hydrogen, and 2G Ethanol manufacturing facility?
[A] Varanasi, Uttar Pradesh
[B] Solan, Himachal Pradesh
[C] Indore, Madhya Pradesh
[D] Jaisalmer, Rajasthan
Show Answer
Correct Answer: B [Solan, Himachal Pradesh]
Notes:
India’s first integrated API, Green Hydrogen, and 2G Ethanol manufacturing facility will be set up in Baddi-Barotiwala-Nalagarh, Solan, Himachal Pradesh. The Himachal Pradesh government signed a memorandum with M/s Spray Engineering Devices Limited on 5th March 2025 in Shimla. The project, worth ₹1400 crore, will create 1000 direct jobs. It supports the state’s goal to become India’s first green energy state by March 2026. A 30 MW green hydrogen plant will power the API facility, later expanding to 50 MW. Green hydrogen is produced via electrolysis using renewable energy sources like water, sun, and wind.