Sugamya Bharat App
The Sugamya Bharat App (SBA) is a vital initiative by the Government of India aimed at improving accessibility for persons with disabilities and elderly citizens. Launched in 2021 by the Department of Empowerment of Persons with Disabilities, this app has undergone revamp to enhance user experience and effectiveness. As of June 2025, the app has achieved remarkable milestones, including over 14,358 registered users and 83,791 downloads, predominantly from Android devices.
Key Features of the Sugamya Bharat App
The revamped SBA introduces several features designed to improve accessibility. It now boasts a more intuitive user interface that simplifies navigation. An AI-powered chatbot has been integrated to provide real-time assistance to users. This feature allows users to receive immediate support for their queries. Additionally, the app includes notifications about new initiatives aimed at enhancing accessibility. It also offers a compilation of government schemes and resources beneficial for persons with disabilities.
User Engagement and Feedback
The app encourages users to actively participate in reporting accessibility issues. Users can upload geo-tagged photos of locations where barriers exist. This feature allows authorities to identify and address these issues promptly. Since its inception, the app has received 2,705 complaints from users. Out of these, 1,897 have been resolved, reflecting the government’s commitment to encouraging an inclusive environment.
Impact on Accessibility Reporting
The Sugamya Bharat App serves as a central platform for citizens to report accessibility challenges across various sectors, including public infrastructure and transportation. The ease of reporting accessibility issues empowers users to contribute to the creation of a barrier-free India. The app’s success is evident in the volume of complaints received and resolved, denoting its effectiveness in addressing user concerns.
Future Prospects and Government Commitment
The ongoing development of the app aims to incorporate more features based on user feedback. The DEPwD continues to promote public participation in reporting accessibility challenges. This initiative aligns with the broader vision of creating an inclusive society where all citizens can access essential services without barriers.
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