Mangaluru Airport Wins ACI ASQ Arrivals Award 2025

Mangaluru International Airport (MIA) has been selected among six airports globally for the Airport Service Quality (ASQ) Award 2025 in the ‘Best Airport at Arrivals’ category by the Airports Council International (ACI) World. This marks the second consecutive year that the airport has secured the global distinction, having also won the arrivals award in 2024.

The airport is managed by Adani Airport Holdings Limited (AAHL), which highlighted the recognition as a reflection of sustained service and infrastructure improvements.

About the ASQ Awards

The ASQ Awards are regarded as one of the aviation industry’s most credible benchmarks of customer satisfaction. The rankings are based on real-time passenger feedback collected through ACI World’s independently administered survey programme.

The ‘Best Airport at Arrivals’ category evaluates the complete inbound passenger journey. Key parameters include immigration efficiency, baggage delivery timelines, terminal ambience, cleanliness, signage and wayfinding, and overall comfort.

Global Recognition and Ceremony Details

In 2025, 100 airports worldwide have been recognised across various categories, with a total of 195 awards set to be presented.

The award ceremony will be held on September 2, 2026, in Istanbul, Türkiye, during the ACI World Airport Experience Summit scheduled from August 31 to September 4. The event brings together global aviation leaders to discuss passenger experience and operational excellence.

Important Facts for Exams

• Airports Council International (ACI) World represents global airport authorities.
• ASQ (Airport Service Quality) Awards are based on passenger satisfaction surveys.
• The arrivals category assesses immigration, baggage handling and terminal services.
• Adani Airport Holdings Limited manages several major Indian airports.

Focus on Passenger-Centric Enhancements

The recognition reflects ongoing investments in process optimisation, digital initiatives and staff training at Mangaluru International Airport. Close coordination with government agencies and ecosystem partners has contributed to smoother passenger movement and reduced turnaround times.

The award underlines the airport’s emphasis on operational efficiency and customer-focused infrastructure upgrades, strengthening its position in the global aviation service landscape.