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  • In recent years, the problem of call drops in the country has deteriorated. Consumers complain that even after paying for a service, why they should be denied of reasonable call quality? Discuss the reasons and suggest policy solution in this direction.

In recent years, the problem of call drops in the country has deteriorated. Consumers complain that even after paying for a service, why they should be denied of reasonable call quality? Discuss the reasons and suggest policy solution in this direction.

Hint:
Call Drop represents the service provider’s inability to maintain a call once it has been correctly established. The problem generally arises due to capacity constraints and overload of antennas; shortage in number of towers; fiber optic cable cuts problem; utility power failure, etc.
Solutions:
Trading of spectrum to be allowed to reduce congestion; framing of more uniform rules and procedures for permission related problems to telecom tower installation and optical fibre lying.

Originally written on February 28, 2023 and last modified on October 27, 2024.
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