Goa Becomes India’s First State with 100% Cyber Fraud Response System

Goa has emerged as the first Indian state to deliver a complete response rate to cyber fraud calls, marking a major advancement in citizen-centric policing. The state’s cloud-based 1930 cyber fraud call centre has transformed accessibility, responsiveness, and service quality for complainants reporting online financial crimes.

Milestone in Cyber Fraud Response

The cyber fraud call centre has received over 5,000 calls since launch, with 581 complaints officially registered. Officers also returned around 1,500 missed calls, ensuring that every attempted contact received attention. Officials describe this as an unprecedented achievement in India’s cyber security framework.

Enhanced Efficiency Through New Infrastructure

Launched recently and operated round the clock by nine trained personnel, the new system automatically records caller details such as name, number, and call timing. The upgraded voice clarity and automatic voice recording mechanism allow for seamless communication and consistent documentation.

Quality Assurance and Real-Time Supervision

Call recordings are routinely reviewed for quality checks, mirroring private-sector models. Supervisors intervene when courtesy standards are not met, helping build trust between citizens and the police. The system also enables conference calls with officers and allows senior officials to monitor ongoing interactions.

Exam Oriented Facts

• Goa is the first Indian state police force to achieve 100% cyber fraud response accessibility.
• The 1930 cloud-based centre supports real-time supervision and conference calling.
• Over 5,000 cyber-related calls have been handled since the launch.
• Cyber fraud losses in Goa stand at around Rs 100 crore for the current year.

Faster Reporting and Improved Recovery

The prompt reporting mechanism has reduced delays in informing authorities about fraud incidents, enabling quicker action to trace funds and limit losses. Police officials highlight that quicker alerts have helped save substantial amounts of citizens’ money and reflect the state’s commitment to adopting advanced technologies for public safety.