E-governance is not only about utilization of the power of new technology, but also much about critical importance of the ‘use value’ of information. Explain. (UPSC 2018)

E-governance is not merely computerising office work. Its real value lies in turning data into useful, timely and trustworthy information that improves decisions, service delivery and accountability.

• Power of new technology: This is the means. Broadband, cloud, e-Office, apps and GIS platforms create the digital infrastructure for faster communication and wider reach.
• Use value of information: This is the end. Data becomes valuable only when it is accurate, standardised, shareable and actionable for citizens and administrators.
• Public outcomes: DBT uses verified data to reduce leakages; PM GatiShakti uses spatial data for better planning; UMANG and Bhashini make services accessible in local languages.
• Good governance: Data protection, interoperability and data-sharing frameworks build trust, prevent silos and support evidence-based policy.

Thus, technology without meaningful information may digitise inefficiency, but information with use value makes governance simpler, transparent and citizen-centric. E-governance succeeds when digital tools convert raw data into public value.