DMRC Wins UITP Achievement Award for Operational Excellence

The Delhi Metro Rail Corporation (DMRC) received the UITP Achievement Award for Operational Excellence on 23 June 2026 in Brussels. UITP, or the International Association of Public Transport, presented the award to DMRC for its AI-powered integrated mobility platform, the Sarthi App.

Delhi Metro Rail Corporation

DMRC is the statutory body that operates the Delhi Metro network in the National Capital Region. The organisation manages metro rail services, station operations, fare collection, and passenger facilities across its system.

UITP and the Operational Excellence Award

UITP is the International Association of Public Transport, a global body for public transport operators and agencies. The Operational Excellence Award is given to public transport organisations for innovation, operational efficiency, and service delivery in passenger transport.

Sarthi App and Integrated Mobility

The Sarthi App is an AI-powered integrated mobility platform used for door-to-door journey planning. It combines first-mile and last-mile connectivity, real-time travel information, and seamless ticketing services in one application. Commuters can use the Sarthi App to pay a single integrated fare for an entire trip. The platform is linked with multimodal travel services that connect metro travel with feeder and other local transport options.

Important Facts for Exams

• UITP stands for the International Association of Public Transport.
• Brussels is the headquarters city of the European Union and a major international conference venue.
• Delhi Metro Rail Corporation operates one of the largest metro systems in India.
• First-mile and last-mile connectivity are key terms in urban transport planning.

Operational Excellence in Public Transport

Operational excellence in public transport includes punctual services, efficient fleet management, passenger convenience, and technology-based service integration. Public transport awards often assess innovation, reliability, and the quality of daily commuter services.