Delhi Approves Time-Bound Public Service Delivery Bill

On July 14, 2026, the Delhi Cabinet approved the Delhi (Right of Citizen to Time Bound and Ease of Delivery of Services) Bill, 2026. The Bill seeks to make time-bound delivery of public services a legal entitlement in Delhi and to replace the Delhi Right of Citizens to Time-Bound Delivery of Services Act, 2011.

Delhi Right to Service Framework

The 2026 Bill proposes an end-to-end digital service delivery system for public services in the National Capital Territory of Delhi. It also provides for an automatic escalation mechanism for delayed services and an independent grievance redressal system.

Institutional and Legal Provisions

The Bill provides for the creation of a Delhi Right to Service Commission. It also includes penalty provisions for delays and non-compliance in service delivery. The Bill is expected to be introduced in the monsoon session of the Delhi Assembly for approval.

Expansion Under the 2011 Act

On June 23, 2026, the Delhi Government added 23 new services under the Delhi Right of Citizens to Time-Bound Delivery of Services Act, 2011. The total number of services covered under the 2011 Act rose to 584 across departments such as Labour, Tourism, Jal Board, Energy, Excise, Forest, and the Real Estate Regulatory Authority.

Service Timelines and Administrative Coverage

The expanded list includes registration under the Shops and Establishments Act within one day. It also includes approval of factory plans by the Labour Department within 15 days.

Important Facts for Exams

• The Delhi Right of Citizens to Time-Bound Delivery of Services Act was enacted in 2011.
• The Delhi (Right of Citizen to Time Bound and Ease of Delivery of Services) Bill, 2026, seeks to replace the 2011 Act.
• The Bill proposes a Delhi Right to Service Commission for grievance redressal and oversight.
• The Real Estate Regulatory Authority and the Delhi Jal Board are among the bodies covered under the expanded service list.