E-Governance is a tool to empower citizens by transforming governance and increasing people’s participation in the democratic process. Discuss in context of India.
E-governance refers to the use of ICT in ensuring better public service/goods delivery to the masses at large.
- Civil servants made accountable.
- Continuous review and feedback.
- Two-way interaction & responsibility.
- Prevents leakage, pilferage & ensures high quality.
- Reduction in paper work leads to increase in transparency and decrease in red-tapism.
- NIC has developed ‘e-office’ portal for files, leave, decision, fund approval, resource management, planning, feedback, etc.
- Cloud-computing & storage via Meghdoot app has revolutionized the office management.
- Digital India, e-Kranti, e-Dhara (land reforms), M-Kisan (USSD Crop Data), etc are proving to be a boon for farmers.
- All information, application, etc are broadcasted online; customer feedback, reviews and grievances are also possible.
- Zoom calls, social media tools are enabling the sharing of best practices among government officials.
Using these avenues; Enterprise-resource planning, information-management systems, GIS, MIS, etc; ease of living for general public is ensured.
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