Centralised Public Grievance Redress and Monitoring System

Central Public Grievance Redress and Monitoring System or CPGRAMS is a web portal that handles and redresses citizen complaints and grievances. The Central government recently informed that this platform received more than 22 lakh public grievances in 2020. This is the highest in the past 3 years. As of 2020, 10,23,300 grievances are pending, after more than 23 lakh grievances were disposed of last year.

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