IT service management company Financial Software Services (FSS) has launched real time voice banking platform called FSS voice commerce. It uses machine-learning language processing techniques and offers meaningful, contextual, and personalized banking interactions to customers.
Benefits of FSS Voice Commerce
- It provides secure financial transactions to prevent fraud and maintain integrity of transaction ecosystem it supports out-of-band multi-factor authentication like one-time passcodes (OTP) and biometrics.
- It also delivers conversation-led banking by enabling customers to block cards, check rate of interest (RoI) for personal loan, real-time information of account and balance and make payment using Alexa or Google Assistant.