Nagpur Resolution adopted at regional conference organized by DARPG

On December 22, 2019, “Nagpur Resolution” was adopted during a Valedictory session of a regional conference organized by DARPG (Department of Administrative Reforms and Public Grievances). The conference was on “Improving Public Service Delivery” and was attended by officials from the Ministries of MSME, Road transport, north east development and officials from prime minister office.

Features of Resolution

The Conference resolved to empower citizens. The other key points of the resolution include

  • To provide better services to the citizens through policy interventions, implementation of enactments, timely updation of citizen charters, etc.
  • To adopt bottom-to-top approach. This will help reduce the timelines of grievance redressal.
  • To focus on dynamic policy, work towards long-term engagements and ensure timely publication of good governance index.


The resolution pointed out certain factors as Ingredients of Good Governance. The resolution focused on corruption-free transparent approach, fast decision making and positive approaches. These highlights were projected as the key for good governance. It also focused on importance of team spirit, public audit of public servants.

The resolution also said that civil servants are the most important stakeholders. According to the resolution, it is important to adopt a development-oriented approach including last man in the queue to achieve job satisfaction.

The resolution focused on “Minimum Government and Maximum Governance”


The GoI has launched certain initiatives to achieve “Minimum Government and Maximum Governance”. It includes

  • Launching of portals, discontinuation of interviews for junior level posts, self-attestations
  • In order to achieve transparency and efficiency, Fastag system had been launched by the Ministry of Road Transport and highways.
  • The PM Excellence Awards are now awarded based on implementation of priority programmes
  • Grievance Redressal System has been launched where the complaints lodged have gone from 1.5 lakhs (at the time of launch) to 16 lakhs in 2019.




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