service delivery
Aadhaar Saturation in India: Background, Importance and Current Status
Aadhaar is a 12-digit unique identification number issued by the Unique Identification Authority of India (UIDAI) to residents of India. The primary goal of Aadhaar is to create a universal identity platform. This platform facilitates access to various services and ..
Grievance Redressal Assessment and Index (GRAI) 2023
Dr. Jitendra Singh recently revealed the Grievance Redressal Assessment and Index (GRAI) 2023, which aims to enhance the handling of public grievances. The event also featured Shri V. Srinivas, Secretary of the Department of Administrative Reforms and Public Grievances (DARPG). ..
Month: Current Affairs - November, 2024
Category: Reports & Indexes Current Affairs
Jansunwai – Monitoring and Evaluation of Public Policy in India [NET Political Science Notes]
Jansunwai is a public grievance redressal mechanism initiated by the Government of India. It aims to address citizens’ complaints regarding public services and governance. The system enhances transparency and accountability in public administration. It serves as a platform for citizens ..
Citizen Charters in India – Governance and Public Policy [NET Political Science Notes]
A Citizen Charter is a vital instrument in enhancing governance and public service delivery in India. It serves as a formal declaration by public authorities regarding the services they provide, the standards of those services, and the rights and responsibilities ..
New Public Management – An Overview for UGC-NTA NET Political Science
New Public Management (NPM) is a transformative approach in public administration. It aims to enhance the efficiency and effectiveness of public sector organisations by integrating private sector management techniques. This shift emerged prominently in the late 20th century, responding to ..