Emotional intelligence in organizational behaviour

Organizational Behaviour is a study that investigates the application of knowledge and the impact of individuals, groups and structure have on behavior and how they act within organization. It is a tool used for human benefit. It applies to the behavior of people in all types of organizations, such as business, government, schools and services organizations. The three determinants of Behaviour in organizations are individuals, groups, and structure.

Emotional Intelligence in Organisational Behaviour


People are the living beings who thinks and feels. They created the organizations to serve people.Organizations exist to achieve their objectives. Human Resources are the important work force in an organisation. Individual employee, superior-subordinate relationship, teams inside, officials everyone are “THE PEOPLE”. A smart working environment provided by an emotionally intelligent manager in an organisation leads to enthusiastic team who are excited to do work and get involved because they wanted to.


Official hierarchy plays a major role in organisational behaviour; all the employees from higher to lower level are connected. Top-level management should always ensure that the employee should see that the employers are striving to have a better future for customers as well as for them. For this, work behaviours are improved constantly with necessary requirements by using self-assessments, surveys, and other data-gathering tools to stay in tune with the organization and people with whom they work.

Organic form of organisation

This system is characterized by dispersed decision- making which allows people directly involved with the job to make their own decisions. The characteristics are flexible authority, establishing informal relationship, constructive criticism of ideas among members with very few written rules and regulations to avoid negative emotional conflict and reactions towards others. This practice in organisational behaviour tends to create more emotional stability and be more generalist in their orientation.


No working environment exists independently. It is a part of very large chain system. It influences the attitudes of people, affects working conditions, and provides competition for resources and power. Effectively managing these situations requires highly stable mind, constant and close vigilance, adaptability to changes, and to manage problematical situations through good decisions making. Those organizations which have emotional intelligence as a part of their training program can manage their external environment more effectively than those that are materialistic.It helps people grow in self-control and responsibility and creates an environment in which all employees may contribute to the limits of their improved abilities.

Emotional intelligence in work organizations and administrative units

If a person can understand the emotions and feelings of his own, it is his personal skill, but awareness about an organization and administrative units is a social skill to understand the ethos within which those emotions function. Emotional Intelligence is the proficiency through which one learns about the emotions of others, and how the organization affects them. Emotional intelligence offers understanding of others, means to interact with others that help boost productivity, improve relationships, and increase your general quality of life.

An organization is more than a workplace, here only emotionally plus intellectually smart people can thrive and it requires the following six strategies.

  • Practice Organizational Self-Awareness
  • Develop Social Skills
  • Foster Optimism
  • Encourage Flexibility and Problem Solving
  • Model and Encourage Emotional Control
  • Support Teamwork

There are eight Emotional Intelligence social skills that are required in any organisation to function at its best. These skills also help in also relationship building, decision making, creating a productive and pleasant work place.

  • Building Bonds
  • Change Catalyst
  • Communication
  • Conflict Management
  • Influence
  • Developing Others
  • Leadership
  • Teamwork and Collaboration


  • Larry C. Santos

    Very useful article. Identifying, understanding and managing your own emotions should be a work in progress for all of us.

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