CIL launches Grahak Sadak Koyla Vitaran App

The Coal India Limited (CIL) launched Grahak Sadak Koyla Vitaran application for smooth delivery of coal through road for benefiting customers. The app aims to bring transparency in the system of loading programme and despatch of coal through road mode.

Key features

The app will provide date-wise, truck-wise quantity of coal delivered against Sale Orders and information related to scheme-wise, Grade-wise, Colliery-wise, customer-wise details of Sale Orders issued during a period. In terms of loading, it will provide allotment verses lifting status in details from different sources truck by truck and summary of the despatch.
It will help to achieve transparency in despatch operations as tool to monitor to despatches so that they are made on fair principle of ‘First in First Out (FIFO)’ and keeps track of all activities from issuance of Sale Order to physical delivery of coal by road.


The app will benefit customers by providing easy accessibility of the information at the click of the button against the Sale Orders issued. It will also bring transparency in the system of loading programme and despatch. It will also help in logistics planning for lifting of coal in tune with loading programmes. It will also help to improve planning of procurement, production and stock management by the customers.

Coal India Limited

CIL is the largest coal producer company in world and contributes around 81% of coal production in India. Union Government of India owns 90% of the shares in CIL and controls the operations of CIL through Ministry of Coal. It was headquartered in Kolkata, West Bengal.



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