In recent years, the problem of call drops in the country has deteriorated. Consumers complain that even after paying for a service, why they should be denied of reasonable call quality? Discuss the reasons and suggest policy solution in this direction.

Hint:
Call Drop represents the service provider’s inability to maintain a call once it has been correctly established. The problem generally arises due to capacity constraints and overload of antennas; shortage in number of towers; fiber optic cable cuts problem; utility power failure, etc.
Solutions:
Trading of spectrum to be allowed to reduce congestion; framing of more uniform rules and procedures for permission related problems to telecom tower installation and optical fibre lying.

Question for UPSC Mains:
In recent years, the problem of call drops in the country has deteriorated. Consumers complain that even after paying for a service, why they should be denied of reasonable call quality? Discuss the reasons and suggest policy solution in this direction.

Published: February 4, 2016 | Modified:August 15, 2020

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