Consumer protection

Consumer Grievance Redressal in India: History, Framework and Mechanism

December 26, 2024

Consumer grievance redressal involves processes that allow consumers to resolve complaints against businesses. In India, the framework for consumer protection has evolved. The enactment of the Consumer Protection Act, 2019 marked a critical development in this area. Historical Context Consumer ..

Insurance Amendment Bill

December 7, 2024

A parliamentary committee has endorsed reforms in the insurance sector, aiming to enhance the industry’s efficiency and competitiveness. The Insurance Amendment Bill proposes several key changes. Composite Licenses for Insurers The committee supports allowing composite licenses. Insurers would be able ..

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TRAI’s New Traceability Guidelines on OTPs

December 2, 2024

The Telecom Regulatory Authority of India (TRAI) will enforce new traceability guidelines on December 1, 2024, to combat spam and fraudulent messages. Concerns arose about delays in receiving messages and one-time passwords (OTPs). Purpose of the Guidelines The guidelines aim ..

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Framework to Protect Consumers from Fake, Deceptive Reviews in E-Commerce

November 22, 2022

The Indian Government has unveiled a framework to set standards for publishing product reviews on e-commerce sites. The standards will be applicable from November 25. What are the key features of the framework? The new standards will initially be voluntary. ..

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Consumer Protection (Direct Selling) Rules, 2021

December 29, 2021

Central Government has notified the Consumer Protection (Direct Selling) Rules, 2021. Where will these rules be applicable? The new rules will be applicable to: All goods and services bought or sold through direct selling All direct selling entities offering goods ..

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December 24: National Consumer Day 2021

December 24, 2021

The National Consumer Day is observed on December 24, every year in India. On this day, the President has given his assent to the Consumer Protection Act, 1986. Theme of the Day The National Consumer Day 2021 is being observed ..

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GoI to establish Central Consumer Protection Authority

February 28, 2020

The GoI recently decided to establish Central Consumer Protection Authority under the Consumer Protection act, 2019. Consumer Protection Authority The authority protects, promotes and enforces rights of the consumers. It also regulates matters that are related to unfair trade practices, ..

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Central Consumer Protection Authority

February 28, 2020

The union ministry of consumer affairs announced that the Central Consumer Protection Authority will be set up in the first week of April. Under which act is the CCPA to be constituted? The CCPA is to be constituted under the ..

GoI sets up Consumer Protection Authority to implement Consumer Protection Act

February 20, 2020

The Government of India is to set up a Consumer Protection Authority in order to implement the Consumer Protection Act. The authority is to begin working from April 2020. Highlights The Consumer Protection Bill, 2019 was approved the Parliament in ..

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Ministry of Consumer Affairs unveiled draft e-commerce norms for consumer protection

August 7, 2019

The Department of Consumer Affairs (DCA) under the Ministry of Consumer Affairs , Food and Public Distribution has released the draft “e-commerce guidelines for consumer protection 2019” to protect the interest of online shoppers. The draft stated that an e-commerce ..