Answer: Department of Administrative Reforms and Public Grievances
Notes: The Insurance Division of the Department of Financial Services secured the top position in the Group A category of the Grievance Redressal Assessment and Index (GRAI) ranking for March 2026. The Banking Division retained the fifth position in the rankings for the second consecutive month. GRAI was developed by the Department of Administrative Reforms and Public Grievances (DARPG). The ranking measures the effectiveness and timeliness of grievance redressal through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS). CPGRAMS is a 24×7 online platform that allows citizens to register complaints related to government service delivery.
