Answer: Department of Administrative Reforms and Public Grievances
Notes: Government launched the AI-enabled Centralised Public Grievance Redress and Monitoring System (CPGRAMS) voice chatbot named Samadhan Didi at Kartavya Bhawan, New Delhi. The chatbot was developed by the Department of Administrative Reforms and Public Grievances in collaboration with Bhashini. Samadhan Didi is designed to improve accessibility and efficiency in the CPGRAMS grievance redressal system.
