Answer: Virtual Hearings & Digital Access to Consumer Justice
Notes: National Consumer Day is celebrated annually on December 24 to mark the importance of the consumer movement in India. The day commemorates the enactment of the Consumer Protection Act, 1986, which safeguards consumers against unfair practices and exploitation. Each year, Consumer Day focuses on specific themes addressing challenges in the evolving market. In 2024, it is celebrated in Delhi with the theme “Virtual Hearings & Digital Access to Consumer Justice.” The theme aligns with the Consumer Protection Act, 2019, emphasizing digital tools for speedy, cost-effective justice, including e-filing of complaints and digital platforms for consumer grievance redressal.
