Union Railway Ministry launches Nivaran portal, an online grievance redressal system

July 1, 2016

The Union Railway Ministry has launched Nivaran portal, an online system for redressal of service related grievance of serving and former Railway employees.
It was launched by Union Railway Minister Suresh Prabhu at function held in Rail Bhawan, New Delhi.
Key Facts

  • Nivaran portal is an online system that seeks to facilitate the employees to lodge their grievances and also monitor the progress.
  • The system will also provide employees of Indian Railways facility for lodging appeal to the higher authority in case the decision is not found satisfactory.
  • Highest controlling authorities will also be able to monitor the progress of grievance redressal by field offices through this system.
  • It has been developed by CRIS (Centre for Railway information systems), an IT arm of Indian Railways on basis of process designed by Establishment directorate of Railway Board.

This online system for redressal of service related grievance will help to achieve Union Railway Ministry’s emphasis on the importance of its manpower. Indian Railways is the single biggest civilian employer in the country and has workforce of over 1.3 million people.

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  1. Sharad shrawan koli

    August 2, 2016 at 10:33 am

    Good

  2. laxmi athiya

    September 11, 2016 at 9:02 pm

    I lodge grievances on this web portal.
    n still waiting for action to be taken.

  3. hansraj meena

    September 12, 2016 at 8:50 pm

    I am hansraj I wrak in p.way rly trackman

  4. murlidhar laxman patil

    September 19, 2016 at 5:17 pm

    Sir my tranfered from mku to bsl dt on 17 /6/2016 but not releving me plz help me

    • Sanjeet kumar

      September 22, 2016 at 4:02 am

      Dear sir my mutual transfer from nwr (ajmer) to ecr(sonpur) year 2014,Two year after sir please relieve me help me sir

  5. Krishna murari mishra

    October 24, 2016 at 8:41 pm

    HONOURABLE SIR
    M.R PLEASE TAKE SPECIAL ATTENTION ON HEART TROUBLE RAILWAY PENSIONERS.MY GENUINE GRIEVANCE IS REQUIED RELHS 97 CARD .I RETIRED ON 30/4/2010 AND I OPTED EXERCISE FOR RELHS AND DEDUCTED RS-20716 AGAINST RELHS VIDE LETTER NO46/PEN/DNR/PSB/PENSION PAYMENT DATED 27/4/2010 AT THE TIME OF RETIREMENT.D.R.M OFFICE DANAPUR E.C.RAILWAY REPLIED RELHS SCHEME IS CLOSED VIDE RAILWAY BOARD LETTER NO-2011/H/28 /1/RELHS/COURT CASE DATER 31/5/2012 AGAIN REOPENED SCHEME VIDE RAILWAY BOARD LETTER NO-2013/H /PNM/NFIR DATED 17/11/2015 ISSUED BY JOINT DIRECTOR HEALTH RAILWAY BOARD .IN THIS CONTEXT IT IS CLEAR FIELD THAT THE INSTRUCTION ISSED UNDER REFERENCE IS APPLICABLE TO ALL RAILWAY EMPLOYEES WHO HAVE RETIRED OR RETIRING FROM SERVICE OR ATTAINNG AGE OF SUPERANNUATION WITHOUT ANY CUTTOFF DATE .

  6. Chhattar Singh, CTI, jaipur

    October 27, 2016 at 8:01 pm

    श्रीमान,
    जयपुर मण्डल,उ प रेलवे के टिकट चैकिंग स्टाफ
    के लिये जो भी रेस्ट रूम विभिन्न स्टेशनों पर जैसे
    पुरानी दिल्ली, आगरा फोर्ट,मथुरा, कासगंज, चंडीगढ, हिसार,अजमेर, कोटा,सवाईमाधोपुर,अहमदाबाद सभी जगह बहूत बुरी दशा में है।
    इन सभी में मनुष्य के लिये आराम करने की मूलभूत सुविधाओं का अभाव है।
    पीने का शुद्ध पानी नहीं है कहीं भी आर ओ नहीं लगा हुआ है, १० वर्ष पुराने चद्दर कंबल दिये जा रहे
    हैं जिनकी धुलाई सही नहीं होती है, सफाई की समुचित व्यवस्था नहीं है, मच्छर व खटमल सोने नहीं देते हैं ।
    कृपया इस और ध्यान देकर समस्याऐं दूर करवाने का कष्ट करें।

  7. Krishna murari mishra

    November 12, 2016 at 8:30 pm

    HONURABEL SIR UNION GOVT OF INDIA RAILWAY BOARD NEW DELHI.
    Please TAKE SPECIAL ON REGISTERD GRIEVANCE DATED 24 OCT 2016 RELEATED RELHS 97 CARD I AM RETIRED ON 30/4/2010 AND SUFFERING TROUBLE RAILWAY PENSIONER, AT THE TIME OF RETIREMENT I FULL FILL THE RAILWAY REGULATION TO REQUIRED RELHS 97 CARD BUT THE DRM OFFICE DANAPUR EC RAILWAY NOT ISSUED MEDICAL FACILITY CARD AS YET TO BETTER TREAT IN RAILWAY HOSPITAL AND REPLIED CARD IS OUT OF STOCK AND THEN AFTER THE SCHEME IS CLOSED AS PER ORDER OF RAILWAY BOARD AGAIN REOPEN THIS SCHEME VIDE RAILWAY BOARD LETTER NO 2013/H/PNM/NFIR DATED 17/11/2015 ISSUED BY JOINT DIRECTOR / HEALTH RAILWAY BOARD IN THIS LETTER CLARIFIED TO ALL RAILWAY EMPLOYEES WHO HAVE RETIRED OR RETIRING FROM RAILWRAILWAY SERVICE IS APPLICABEL. AS PER INDIAN CONSTITUION HEALTH PROTECTION IS FUNDAMENTEL RIGHT OF CITIZEN BUT SORRY TO SAY DRM OFFICE EC RAILWAY IS NOT ISSUED AS YET. PLEASE TREAT IS MOST URGENT

  8. Krishna murari mishra

    November 12, 2016 at 8:33 pm

    HONOURABEL SIR UNION GOVT OF INDIA RAILWAY BOARD NEW DELHI.
    Please TAKE SPECIAL ATTENTION REGISTERD GRIEVANCE DATED 24 OCT 2016 RELEATED RELHS 97 CARD I AM RETIRED ON 30/4/2010 AND SUFFERING TROUBLE RAILWAY PENSIONER, AT THE TIME OF RETIREMENT I FULL FILL THE RAILWAY REGULATION TO REQUIRED RELHS 97 CARD BUT THE DRM OFFICE DANAPUR EC RAILWAY NOT ISSUED MEDICAL FACILITY CARD AS YET TO BETTER TREAT IN RAILWAY HOSPITAL AND REPLIED CARD IS OUT OF STOCK AND THEN AFTER THE SCHEME IS CLOSED AS PER ORDER OF RAILWAY BOARD AGAIN REOPEN THIS SCHEME VIDE RAILWAY BOARD LETTER NO 2013/H/PNM/NFIR DATED 17/11/2015 ISSUED BY JOINT DIRECTOR / HEALTH RAILWAY BOARD IN THIS LETTER CLARIFIED TO ALL RAILWAY EMPLOYEES WHO HAVE RETIRED OR RETIRING FROM RAILWRAILWAY SERVICE IS APPLICABEL. AS PER INDIAN CONSTITUION HEALTH PROTECTION IS FUNDAMENTEL RIGHT OF CITIZEN BUT SORRY TO SAY DRM OFFICE EC RAILWAY IS NOT ISSUED AS YET. PLEASE TREAT IS MOST URGENT

  9. Gaurav gupta vicky

    December 6, 2016 at 6:17 pm

    सेवा मे
    माननीय प्रधानमंत्री जी
    भारत सरकार-दिल्ली
    सर प्रणाम…
    सर विगत कुछ वर्षो से हम लोगो की माँग है और जिसके लिये मेरे पत्र को सलग्न कर माननीय सांसद बस्ती ने महाप्रवन्धक पूo रेo को दिo 25-1-15 को फूट ब्रिज डाउन से अग्रवाल धर्मशाला होते हुए माल गोदाम के बगल उत्तर साइड नाली सहित सडक निर्माण के लिये पत्र लिखा था वही दिo 23-6-16 को जो पत्र मुझे प्राप्त हुआ उसमे भी स्पष्ट लिखा है की फूट ब्रिज डाउन से अग्रवाल धर्मशाला होते हुए नाली सहित सडक राजस्व के अधीन स्वीकृत है जिसकी कापी मैने सलग्न कर दी है.सर जिस दिन मनवर सगंम एक्सप्रेस का उदघाटन था उस दिन जीएम सर पू.रे. मुलाकात के समय भी मैने इस संबंध मे उनसे निवेदन किया था जिस पर उन्होने विश्वास दिलाया था की सडक मार्च तक बन कर तैयार हो जायेगा लेकिन उनके जाने के बाद कुछ व्यापारी जब इस संबंध मे डीआरएम सर से निवेदन कर रहे थे तभी srden1 सर ने कहा की ये वो सडक नही है बल्कि फूट ब्रिज डाउन से क्रासिंग 198 बी तक की ये माँग थी जिसे बनाया जायेगा, पत्र इस सडक के लिये लिखा गया था न की उस सडक के लिये जिसके लिये आप लोग कह रहे है. जबकि पत्र मे स्पष्ट है की अग्र्वाल धर्मशाला होते हुए सडक निर्माण का निवेदन है ! उनकी बात सुनते ही सर हम सभी के दिल टूट गये और हमने पत्र को दिखाते हुए डीआरएम सर से निवेदन भी किया.सर पूर्व मे भी यहा सडक थी जो अब जर-जर हो गई है ! जन हित-रेल हित मे ये सडक बनना बहुत ही जरूरी है .अत: आपसे से सविनय निवेदन है की इन सब बातो पर विशेष ध्यान देते हुए जन हित-रेल हित मे सडक निर्माण का आदेस दे.हम सभी आपका जीवन भर कृताघ एवं अहसानमंद रहेंगे.
    आपका-
    गौरव गुप्ता विक्की
    सदस्य-सलाहकार रेलवे समिति
    जिला-बस्ती (यूपी)
    c/o-देवी प्रसाद गुप्ता
    पान्डे बाजार बस्ती,यूपी-272002
    मो-9415534024

  10. Arjun Kumar Nath

    April 18, 2017 at 6:57 pm

    Respected Sir,
    I am Arjun Kumar Nath as a tech – ii, W/Man, under Sr, DEE. SEALDAH DIVISION. I need information my own request transfer as letter on , E. 1140/IRT/ELECT/JEE/TECH/HELPER. Farily please send it to kanchrapara work shop CWM OFFICE, mone they 5 month.
    Therefore I request you Pl, grant my prayer and oblige.
    Thanking you.

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