112 pan-India helpline number launched by Government of India under Emergency Response Support System (ERSS)

The Government of India (GoI) has launched a pan-India service of the single emergency helpline number ‘112’ for immediate assistance services from police (100), fire (101), health (108) and women (1090). The response time for the emergency helpline is said to be around 10 to 12 minutes. This is expected to come down to 8 minutes within the next 6-8 months. The Emergency Response Support System (ERSS) is now available in 16 states and union territories across India. These are as follows: Uttar Pradesh, Uttarakhand, Punjab, Rajasthan, Madhya Pradesh, Tamil Nadu, Kerala, Andhra Pradesh, Telangana, Gujarat, Puducherry, Lakshwadeep, Andaman, Dadar Nagar Haveli, Daman and Diu and Jammu and Kashmir. Apart from emergency response service, the government also launched Investigation Tracking System for Sexual Offences (ITSSO) and the safe city implementation monitoring portal to improve women safety situation in the country.

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