Answer: Department of Administrative Reforms and Public Grievances (DARPG)
Notes: The Grievance Redressal Assessment and Index (GRAI) 2023 was released by Department of Administrative Reforms and Public Grievances (DARPG). It was conceptualized by the Department of Administrative Reforms and Public Grievances based on recommendations from the Parliamentary Standing Committee. The index evaluates grievance redressal mechanisms of central ministries and departments using four dimensions: efficiency, feedback, domain, and organizational commitment, with 11 indicators. Its objective is to identify strengths and areas for improvement in grievance handling. The Department of Agriculture and Farmers Welfare ranked first, followed by the Department of Posts (Group A).
