Various Instruments of Redressal of Public Grievances

August 16, 2016 August 16, 2016

In order to make public service delivery more efficient, the government built machinery for redress of public grievances in every Ministry/Department, by fixing time for disposal of public grievances. An online computerized Public Grievances Redressal and Monitoring System (PGRAMS) is also established. An independent authority to oversee the action regarding redressal of public grievances is one of the essential instruments in the process of addressing the complaints of the public

Various Instruments that are established as redressal mechanisms are:

  • Establishment of grievance redressal machinery under citizens’ charter.
  • Fixing time frames for grievance redressal.
  • Establishment of an Institution of Ombudsman in the local level known as Lokpal and Lokayukta to oversee redressal of grievances.
  • Monitoring of grievance redressal at the Head of the Department, Secretary and minister levels periodically using computerized monitoring system and placing the results before the public.
  • Strengthening of Consumer Courts.
  • Increased transparency of and the public’s access to, information on public finances is essential to supplement legislative scrutiny.
  • Establishment of Call Centre and development of a web-enabled grievances disposal monitoring system.
  • Involvement of civil society in the processing and tracking disposal of grievances.
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1 Comment

  1. Anil Kumar Bist

    May 6, 2020 at 8:28 am

    I made a public grievances related to obstinate aptitude of MCD and locals of handling the issue through pc grams and women commission of India.
    I further reference to the grievance Id PMOPG/E/2020/0274211 that is still showing in under process. The local police team have ruthlessly handling to the grievance as they keep coming to me giving reference to those two grievance need inquiries and classification in more refine way. I have explained to them every time of local police visit that what I experienced of irregularities dealing with any government body (BSES, JAL NIGAM, ROAD RESTORATION PROCESS, MCD, AND OTHERS) or raising the concern for the same. Now the police team has broken down the barrier reaching at my home and claiming to make arrest of me as if I continue to make redressal of complaits through any government site. They also stated that it would be quite easy for them to take witness of four people in this regard.
    I tried to connect noddle officer through email chat of pg portal but failed as no response so far from him.
    Kindly help me and my family as they are in deep shock of local police action. You would also be able to judge those (accused of nuisance) reaction to local police action.

    Yours Truly,
    Anil Bist

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