How "organizational conflict" and "institutional conflict" are different from each other? Discuss keeping public service in focus.

Organisational conflict refers to  clash between the actual or perceived needs, values and interests between people working together. These may the form of inter-departmental conflict, union vs management or personality clash. In public domain, various ministries are supposed to work together. They sail and sink together. But in reality they act in conflicting directions. When Ministry of commerce and industry wants to set up an industrial plant or when Ministry of Road Transport and Highways want to build a road, The Ministry of Environment & Forests and Climate change blocks the proposal on the ground of environment. Forest department frequently opposes road passing through forests. Organisational conflict also happens when different departments within a Ministry want to increase their own budget at the cost of others. In coalition governments various parties want to have their own say. This results in policy logjam.
Organizational conflict is when the financial interest or other primary interest of an organization is in conflict with the service the organization provides. For example hospitals provide healthcare. But if everybody is healthy, their business will close down. So, they focus on reactive healthcare and not preventive healthcare. Similarly NGOs are relevant only when the problem they seek to address persist in the society. So, a government servant who deals with NGOs should keep that in mind. Many times the ego of a civil servant gets satisfied by the size of budget under his disposal. So, the more the problems in his area of work, the more the budget.
Both organisational and institutional conflict of interest should be addressed by code of conduct and proper guidelines as well as a committee to look after such conflicts of interest.

Question for UPSC Mains:
How "organizational conflict" and "institutional conflict" are different from each other? Discuss keeping public service in focus.

Published: January 1, 2017 | Modified:June 27, 2019

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