Answer: Andhra Pradesh
Notes: Andhra Pradesh expanded its WhatsApp Governance platform ‘Mana Mitra’ to offer 738 citizen services across 36 departments. Mana Mitra is India’s first WhatsApp-based governance platform, launched in January 2025 to deliver public services digitally. Citizens access services by messaging 9552300009, using a menu-driven chatbot for education, revenue, RTC, endowments, tourism, taxes, and more. Certificates like income, caste, and hall tickets are delivered digitally with QR code verification for authenticity. The platform integrates a real-time governance dashboard to track requests and service delivery.
