The Department of Consumer Affairs has successfully implemented the E-Daakhil portal nationwide, now operational in all States and Union Territories. It was launched in 2020 by the National Consumer Dispute Redressal Commission. The portal offers a low-cost, quick, and hassle-free way to file consumer complaints. It allows consumers to file complaints, track case progress, and make payments online, eliminating the need for physical presence. The platform is user-friendly, accessible across India, and supports both consumers and advocates in filing complaints securely via OTP or activation link. E-Daakhil ensures a transparent, paperless grievance redressal process.
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