Answer: Department of Administrative Reforms and Public Grievances
Notes: The government is focusing on a citizen-centric approach for a developed Bharat with active public participation. CPGRAMS (Centralized Public Grievance Redress and Monitoring System) plays a crucial role in addressing citizens' concerns. From 2022 to 2024, CPGRAMS resolved over 70 lakh grievances. CPGRAMS is an online platform available 24x7 for citizens to lodge grievances related to service delivery. It functions under the Department of Administrative Reforms and Public Grievances.
