Q. Which Indian bank was the first to undergo a significant reorganization based on market segmentation?
Answer: State Bank of India
Notes: The State Bank of India was the first bank in the country to take the significant step of reorganizing based on market segmentation. The bank took this step as part of its strategy to cater to the diverse financial needs of its vast customer base, which is spread across various market segments. The strategy reflects the bank’s focus on customer-centered services and is an example of how it has constantly strived to adapt and evolve according to market needs.