Discuss the reasons for poor public service delivery in India. Also, suggest ways to make public service delivery more efficient.

Reasons for poor delivery outcomes:

• Lack of effective monetary mechanisms.
• Lack of grievance redressal mechanisms.
• Absence of standardized service delivery protocols.
• Jurisdictional overlap between implementing agencies.
• Corruption and misappropriation of funds.
• Lack of awareness among beneficiaries.
• Lack of effective citizen charters.

Measures to improve efficiency:

• Effective monitoring mechanisms (e-Samiksha, social audit).
• Strengthening of Citizen Charter – proper drafting, implementation and awareness.
• Effective grievance redressal mechanism (E.g. CPGRAMS).
• Ensuring efficient delivery and accountability.
• Developing Standardized delivery protocols.
• Using e-governance in service delivery (Umang app).

Channelizing private agencies and NGOs in last mile service delivery (role of Akshay Patra foundation in providing mid-day meal).

Topics: GS-II: Functions and Responsibilities of the Union and the States • GS-II: Social Sector Services Health • GS-II: Social Sector Services Education Human Resources • GS-II: Important Aspects of Governance Transparency and Accountability Citizen Charters