"Administrators are effective when they possess high degrees of emotional intelligence."Discuss with suitable examples.
Published: April 20, 2018
Emotional intelligence consists of five main elements viz. self-awareness, self-regulation, motivation, empathy, and social skills. These five elements are also imperative for being an effective administrator.
Self Awareness– It means the ability to inspect one’s own personality, strength, weakness, beliefs and emotions. If an administrator is capable of doing so, he/she will be very good at accepting responsibility and distribution of tasks at various levels. In case of any mistake committed at his level, the person will not find it difficult to admit the same.
Self Regulation– It is the ability to stop oneself from acting hastily in certain situations. In other words, it means the ability to calm-down in upset situations and manage excitement during lovely moments. An administrator blessed with this quality will have very good decision making power.
Motivation- It means the desire to perform a particular task, or an energy that drives one to accomplish his/her goal. If an administrator is highly motivated, he/she will also motivate the employees of the organisation regarding specific goals.
Empathy- It means the ability to understand and share the feelings of another person. An empathetic person listens carefully to what others say and understands his/her emotions. This quality helps an administrator to find out the root cause of a problem.
Social skills– It includes verbal and non-verbal skills which we use to communicate and interact with others. In other words, the effectiveness of a person to communicate through speech; facial expressions & hand gestures; writing skills; and ability to handle & communicate through social media is termed as social skills. An administrator has to communicate with his colleagues, public and with senior management frequently. So he/she must require good social skills.
Emotional intelligence can be effective tool of social influence and persuasion for the administrator. Through emotional intelligence an administrator can mould the behaviour of the subordinates and the people in the work environment to suit the organizational goals and objectives. This ensures a high degree of success for the organisation.
The role of emotional intelligence is a significant in Indian public administration. Niti Ayog the premier think tank of the country emphasizes on the change in attitude from “chalta hain to badal sakta hain” to address various structural issues in the Indian governance like corruption, status quo attitude etc. To ensure this transformation and overcoming of the structural rigidities the administrators need to be equipped with emotional intelligence to bring about the behavioral change.
Model Questions Category: 100 - Public Service Values Ethics in Public Admin