Grievance Redressal Mechanism Current Affairs, GK & News

Draft Electricity (Rights of Consumers) (Amendment) Rules, 2021

The Ministry of Power recently issued a Draft Electricity (Rights of Consumers) Rules, 2021. These new rules allow net metering of roof top solar systems. About the new Rules The net metering of roof top has been allowed up to 500 KW in the new rules. The following definitions were added: Gross Metering means a ..

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NPCI launches “UPI-Help”

The umbrella entity of the digital payments in India called “National Payments Corporation of India (NPCI)” has launched the “UPI-Help” on the BHIM UPI Application. UPI-Help will act as the grievance redressal mechanism on the BHIM application for the users. Highlights The application will help the users to check the status of pending transactions and ..

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RBI to adopt “One Nation One Ombudsman” approach

The Reserve Bank of India (RBI) has announced that it will integrate the consumer grievances redressal under a single ombudsman as opposed to the three grievance redressal schemes working at present. Key facts Currently, there are dedicated ombudsman schemes for the consumer grievance redressal in the banking, non-bank finance companies and digital transactions. Now, the ..

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DARPG: National Monitoring Dashboard launched

On April 1, 2020, the Minister of State for Personnel and Public Grievances Dr Jitendra Singh launched the National Monitoring Dashboard on COVID-19. The dashboard is to be developed and implemented by DARPG (Department of Administrative Reforms and Public Grievances). The main objective of the dashboard is quick and timely implementations of COVID-19 response and ..

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What is RBI’s Complaint Management System?

The Reserve Bank of India (RBI) has launched Complaint Management System (CMS), on its website for facilitating RBI’s grievance redressal process. About CMS It is a software application launched by RBI for lodging complaints against any regulated entity with public interface such as commercial banks, urban cooperative banks (UCBs), Non-Banking Financial Companies (NBFCs). Objective: To ..

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