Which online grievance redressal portal has been launched by Union Railway ministry for railway employees?

The Union Railway Minister Suresh Prabhu has recently launched NIVARAN portal, an online system for redressal of service related grievance of serving and former railway employees. This online system facilitates the employees to lodge their grievances and also monitor the progress. The system would also provide facility for lodging appeal to the higher authority in case the decision is not found satisfactory. The highest controlling authorities shall also be able to monitor the progress of grievance redressal by field offices.