Rail Budget 2016-17: New Trains and Passenger Amenities

For Reserved Passengers

Three train services viz. Humsafar, Tejas and UDAY have been introduced for reserved passengers.

  • Humsafar service would be fully air conditioned third A/C service with an option for meals.
  • Tejas on the other hand would showcase the future of train travel in India. With a top speed of 130 kmph and above, Tejas offer onboard services such as entertainment, local cuisine and Wi-Fi through service providers, while ensuring accountability and improved customer satisfaction.
  • The Humsafar and Tejas services will guarantee cost-recovery by way of tariff and non-tariff measures.
  • Utkrisht Double Decker Air-Conditioned Yatri (UDAY) Express is an overnight double-decker service, which will most likely increase the carrying capacity by almost 40 per cent.
For Unreserved Passengers

For unreserved passengers, Antyodaya Express and Deen Dayalu Coaches have been introduced.

  • Antyodaya Express will be a long-distance, fully unreserved, superfast train service, to be operated on dense routes
  • Addition of two to four Deen Dayalu coaches in some long distance trains for unreserved travel with facility for potable drinking water and a higher number of mobile charging points

Other Proposals for Passengers

  • Sale of tickets through hand held terminals
  • Sale of platform tickets through ticket vending machines both cash and card compatible
  • E-ticketing facility to foreign debit/credit cards for foreign tourists and NRIs
  • Facility of cancellation through the 139 helpline using ‘One Time Password’
  • Bar coded tickets, scanners and access control on a pilot basis
  • Progressive CCTV coverage at tatkaal counters
  • ‘Vikalp’ (Alternative Train Accommodation System) scheme to be expanded to provide choice of accommodation in specific trains to wait-listed passengers.
  • IRCTC to manage catering services in a phased manner.
  • Extending e-catering services from 45 stations to all 408 ‘A-1’ and ‘A’ class stations.
  • Explore making mandatory catering services optional in trains.
  • Introducing a new policy where each stall at station can provide multiple products including milk products and OTC medicines
  • Option to our customers for drinking tea in kulhad
  • To convert all operational halts into commercial halts.
  • Information boards in trains to list on-board services and also GPS based digital displays inside coaches to provide information regarding halts.
  • A1 class stations to be manned with duly empowered Station Directors supported by cross functional teams.
  • Passenger amenities and beautification on stations at pilgrimage centres including Ajmer, Amritsar, Bihar Sharif, Chengannur, Dwarka, Gaya, Haridwar, Mathura, Nagapattinam, Nanded, Nasik, Pali, Parasnath, Puri, Tirupati, Vailankanni, Varanasi and Vasco.
  • Aastha circuit trains to connect important pilgrim centres.
  • Porters to have new uniforms and train them in soft skills, to be henceforth called sahayak.
  • Expansion of Sarathi Seva to help old and disabled passengers requiring assistance at stations.
  • Strengthen existing services for enabling passengers to book battery operated cars, porter services, pick up and drop, and wheel chair services – Rail Mitra Sewa.
  • Ensuring all stations under redevelopment are accessible by Divyang
  • At least one Divyang friendly toilet at each platform in A1 class stations in 2016-17.
  • Wi-Fi at 400 stations in next year.

Proposals for Cleanliness

  • The railway minister has announced ‘Clean my Coach’ service through SMS; and ranking of A1 and A stations based on periodic third party audit and passenger feedback.
  • Waste segregation and recycling centres; ‘Awareness campaigns’ for cleanliness; additional 30,000 bio-toilets are other proposals.
  • The budget has also announced providing portable structures with bio-toilets at all platforms of select stations for senior citizens, Divyang and women travellers.
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