CPGRAMS 7.0

The ministry of personnel, public grievances and pensions recently launched the CPGRAMS version 7.0. The upgraded version will enable better public grievance redressal.

  • What is CPGRAMS?

CPGRAMS stands for Centralized Public Grievance Redress and Monitoring System. It is an online web-enabled system for public grievance redressal. It is a system by which citizens can register complaints to various departments under the central and state governments.

  • Which ministry launched the CPGRAMS?

The CPGRAMS was launched in 2007 by the Department of Administrative Reforms & Public Grievances under the union ministry of personnel, public grievances and pensions. The system was developed by National Informatics Centre (NIC).

  • How does the CPGRAMS function?

The CPGRAMS can be used by registering oneself on the official site and then lodging a complaint. The status of the grievance can be tracked on the website. There are also facilities to receive clarifications and notifications from the concerned officials. The grievances are dealt with by a nodal officer who may forward the complaint to concerned officer for resolution.


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