In order to promote paperless environment the Income Tax department has launched ‘e-nivaran’, a special electronic system in order to fast track taxpayer grievances and ensure early resolution or redressal of their complaints. Since it an online redressal service it also reduces instances of harassment of the public when it comes to filing of complaints related to the I-T Department.
How ‘e-nivaran’ Scheme Works?
- An exclusive ‘e-nivaran’ link has been activated on the e-filing portal of the department– https://incometaxindiaefiling.gov.in where the taxpayers can register their complaints through their personal computer systems and receive a special PIN number on their registered mobile and email, as their unique number to keep track of the issue.
- E-nivaran will integrate all the online and physical complaints received by the department which will further be monitored by the Assessing Officer of the case up to the supervisory officers.
- The e-portal is also capable to ensure the related section or domain of the tax department to the concern grievances. And quickly transfer the issue to the concerned department like for refunds and for the other IT matter of the assesse.
- A special space has also been provided for ‘grievance description‘ along with furnishing of details like mention of the Assessment Year or the Financial Year.
- This system not only records the origin of the grievance and works on it, but also keeps a track of it till it reaches its logical conclusion for final resolution.
The Income Tax department will be soon launching a new form termed as ‘e-nivaran’ under the ITR form and once the form gets submitted successfully, the department provides a ‘Unique Grievance ID’ which can be used by the taxpayers to quote for all future communications and also to track their complaints.