MyGov Corona Helpdesk wins Global Awards

The AI enabled MyGov Corona Helpdesk has won two awards under the categories of Best Innovation at the Global Leadership Summit and festival of AI and Emerging Technology. The festival is held in London annually

MyGov Corona Helpdesk

The MyGov Corona Helpdesk is an Artificial Intelligence (AI) based chatbot. It provides timely updates to the Indian citizens. It also answers their queries. It was used by more than 2 crore users in 2 weeks of its launch.

About the Chatbot

The chatbot was developed by the AI Chatbot company Haptik Infotech Private Limited. It helps to eliminate rumours and misinformation about COVID-19. The application can be used by the Whatsapp users for free.


The chatbot has sent more than 55 million messages to over 20 million users since the launch of the application. It has processed 28 million conversations over WhatsApp.


The chatbot holds a set of predefined questions. If the chatbot receives a query that is not within its scope it sends an automated message stating, it does not have the information. The application was launched in English. Later Hindi was added.




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