Goa chief minister Manohar Parrrikar has launched an online Public Grievance Redressal System at the state secretariat on September 1, 2017. It is a single window online portal for citizens to register grievances towards any state government department.
The system’s performance in terms of glitches would be monitored and addressed gradually. In the future, a call centre facility would be added to the system. Under the online Public Grievance Redressal System, citizens will be notified about the status of their complaint through SMS and email based on a unique grievance id. There is a provision for automatically escalating unaddressed grievances to higher authorities periodically. Written complaint registration will be continued and uploaded online by the public grievances department.