Fact Box: India Post 2012 Project

What is ‘India Post 2012’ project?
‘India Post 2012’ project is a multi-faceted IT automation programme which was cleared in year 2010 by Cabinet Committee on Economic Affairs with a total outlay of 1877.2 crores.
Vision of the Project:
India Post 2012 aims at transforming Department of Posts into a “Technology Enabled, Self Reliant Market Leader”. This translates into 5 initiatives covering increased market share and revenues, new products and services, improved service delivery, motivated workforce and rural development.
As part of 11th five year plan, this IT modernization project has been undertaken in two phases. In Phase-I, post offices up to double handed levels were supplied with IT hardware and in Phase-II, the program has been built on 3 cornerstones as follows:
Infrastructure – The project aims to establish Data Centre / disaster recovery centres to house all transactions and data, nationwide networking of all post offices including rural post offices, supply of computer hardware to non computerized post offices, mail offices and rural post offices with a vision to create a fully managed, secure and centrally governed IT infrastructure.
Software Solutions – Creation of integrated, modular software solution covering Postal operations, Banking, Insurance, logistics, help desk and call centre. The IT project also envisages accrual based accounting and centralized payroll processing. The project will also bring in ecommerce solution enabling India Post to make all web and mobile based transactions.
Change/Project Management – The IT Project mandated changes in operational procedures and processes. The Department has done a detailed business process reengineering exercise and prepared the ‘To Be’ document for future applications. Therefore, during the implementation of the project, there would be an immense requirement of employee participation and change management activities to ensure readiness of employees to adopt the solution. The IT Project will carry out this important activity by conducting workshops, training, re-skilling for enabling change and addressing concerns and issues of employees. It will also cater to communication and awareness at regular intervals to drive change.
Project Benefits:
Benefits for Customers:
·         Better financial inclusion for the common man in the rural and semi-urban locations at par with the urban locations, through mobile remittances, mobile banking, mobile insurance etc.
·         Effective and transparent delivery of social security and employment guarantee schemes
·         Increased consistency and reliability in mail, parcels and logistics delivery system in line with global standards
·         Multiple channels of access to customers through post office counters, kiosks, internet, mobiles, ATMs etc.
·         Better visibility of various articles in the mail stream and transparency in financial services such as banking, insurance etc.
·         Improved customer satisfaction due to faster and more reliable services in postal, logistics, banking, insurance and retail operations
Benefits for Department of Post (DoP):
·         Significant enhancement in revenue & market shares as multitude of products will be improved and new products/ services will be launched (e.g. eGovernance, Rural ICT)
·         Better decision making and operational planning due to availability of management information in a timely manner
·         Potential reduction in the transaction cost and availability of manpower for redeployment in marketing and other revenue generating capabilities
·         Increased productivity and accountability
Benefits for Employees:
·         Employees will have an opportunity to learn, build and enhance new skills and expertise
·         Reduction in manual work which will result in enhanced productivity levels
·         Opportunity to deliver enhanced IT enabled services to their customers leading to a significant reduction in customer complaints
·         Improvement in employee engagement and empowerment
·         Provide an opportunity to work in an innovation based culture
·         Opportunity to be part of a growing and vibrant organization



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