Elder Line 14567- Key Facts

Ministry of Social Justice & Empowerment has launched India’s First Pan-India helpline for Senior Citizens, called “Elder Line” having a Toll-Free No. 14567. This line will extend support to senior citizens in the challenges and problems they face.


Elder Line will help senior citizens in providing free information and guidance on pension issues, legal issues, on field intervention in cases of abuse, emotional support, rescue and care for homeless senior citizens etc.

Why this helpline number was launched?

It is expected that, India will have nearly 20% elderly population accounting for more than 300 million senior citizens by 2050. It is significant because many countries have a population less 300 million. Senior citizens are a basket of wisdom and untapped resource for overall economic and social growth. But this age group faces several mental, financial, emotional, legal and physical challenges. Thus, this helpline number was launched to extend them support.

Objective of ‘Elder Line’

‘Elder Line’ was launched with the objective of providing all senior citizens, or their well-wishers, with ONE platform in India, in a bid to connect and share their concerns, get information & guidance on problems faced by them on a day-to-day basis.

Who operationalize Elder Line?

Elder Line is a culmination of the initiative of Tata Trusts in collaboration with its partner, Vijayavahini Charitable Foundation. It was launched in collaboration with the Government of Telangana in Hyderabad in 2018, to help the elderlies there. Tata Trusts continues to engage in strategic philanthropy in order to create deep, wide & irreversible impact. Currently, Tata Trusts & NSE Foundation are working as technical partners and are jointly supporting the Ministry in operationalizing Elder Line.

Which states are having Elder Line?

Elder line has been opened by 17 states for their respective geographies, as of now.




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