Artificial Intelligence based Chatbot ASKDISHA launched by the Railways

The Indian Railways recently launched Artificial Intelligence based chatbot called “ASKDISHA”. The chatbot will interact with the Railway customers in Hindi language resolving their queries.


The Chatbot was initially launched in 2018 in English. Now, the chatbot has been empowered to converse in Hindi. The bot handles more than 3.000 inquiries. There are further plans to launch the chatbot in more languages.

AI in Indian Railways

Indian Railways is the fourth largest in the world. The technology of Artificial Intelligence in Indian Railways is implemented in the following areas

  • To Schedule trains
  • To control speed of the trains
  • Delay prediction and Reduction. GoI is currently planning to extend this application to inform passengers about the delay in trains.

Budget 2020

In the Union Budget 202, Rs 1.61 lakh crores were allocated for Indian Railways. This is 3% higher than the previous year budget allocation. With this, GoI plans to make the railway stations smarter with faster Wi-Fi and easy smart digital technology-based ticketing.




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